Sport Bet Privacy Policy – How We Protect Your Personal Data in Pakistan

This Privacy Policy applies to sport bet — the online sports betting and casino platform accessible at sportbet-khelo.com. Sport bet is the data controller responsible for the personal information of all registered players. When this policy refers to "sport bet", "we", "us", or "our", it means the entity operating the sport bet platform.

This policy covers all personal data collected through the sport bet website, any mobile interface, live chat, customer support channels, and payment processing systems. It applies to all players and prospective players located in Pakistan or accessing the platform from Pakistan.

By registering an account with sport bet or using our platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the wider agreement between you and sport bet, alongside our Terms and Conditions and Responsible Gaming Policy.

Sport bet collects personal data through two channels — information you actively provide and information collected automatically as you use the platform. Here is a clear breakdown of each:

Information you provide directly:

Information collected automatically:

• Device information: Device type, operating system version, browser type and version, screen resolution.
• Connection data: IP address, approximate geographic location derived from IP, internet service provider.
• Session data: Pages visited on sport bet, time spent, clicks, game sessions played, bets placed, deposit and withdrawal activity.
• Cookie data: Session identifiers, preference settings, and analytics identifiers as described in Section 7.

Sport bet does not collect sensitive personal data beyond what is required for identity verification (CNIC). We do not collect biometric data, health information, political affiliations, or religious beliefs.

Every use of personal data at sport bet serves a specific, legitimate purpose. We do not process personal data for reasons beyond what is listed here:

• Account management: Creating, maintaining, and managing your sport bet account — including login authentication, account settings, and communication preferences.
• Transaction processing: Handling PKR deposits from JazzCash, Easypaisa, NayaPay, SadaPay, bank IBFT, and card networks; processing withdrawal requests to the same methods; maintaining accurate transaction records.
• Identity verification: Confirming that you are who you say you are and that you meet sport bet's eligibility requirements, including the 18+ age requirement and one-account-per-person rule.
• Regulatory compliance: Meeting anti-money laundering (AML) obligations, which require us to monitor transaction patterns and, in some cases, report suspicious activity to relevant authorities. This is a legal obligation, not a discretionary choice.
• Responsible gaming: Monitoring account activity for signs of problematic gambling patterns and proactively reaching out to players who may benefit from responsible gaming tools or support.
• Customer support: Using your account history and communication records to resolve support queries, process complaints, and investigate disputes efficiently.
• Platform security: Detecting fraud, preventing unauthorised account access, identifying bonus abuse, and protecting the integrity of the sport bet platform and all its players.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is being used, identify technical issues, and improve the experience for all Pakistani players.
• Marketing communications (with consent): Sending promotional offers, bonus announcements, and PSL betting updates — but only if you have actively opted in to marketing communications. See Section 11 for full details.

Sport bet processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract performance: Most data processing at sport bet is necessary to fulfil our contract with you — operating your account, processing your PKR deposits and withdrawals, running your game sessions, and providing customer support. Without this processing, the service cannot function.
• Legal obligation: Identity verification, AML transaction monitoring, and age verification are legal requirements. Sport bet processes data for these purposes not because it chooses to, but because it is required to by applicable regulations.
• Legitimate interests: Platform security, fraud prevention, and anonymised analytics are processed on the basis of sport bet's legitimate interest in maintaining a secure, well-functioning platform that serves all Pakistani players fairly.
• Consent: Marketing communications are sent only where you have given clear, specific consent at registration or subsequently through your account preferences. This consent can be withdrawn at any time without affecting your account.

Payment security deserves its own section because it is the area Pakistani players are most rightly concerned about. Here is exactly how sport bet handles your PKR payment data:

Card and wallet data is tokenised, not stored. When you make a deposit via Visa, Mastercard, JazzCash, or Easypaisa at sport bet, the actual card number or wallet identifier is handled through a tokenised gateway. Sport bet receives and stores only a non-reversible token that represents your payment method. Your real credentials cannot be reconstructed from what sport bet holds, even by our own technical team.

IBFT details are used for transaction reference only. Bank account numbers and IBFT reference details provided for withdrawal processing are used solely to route the specific transaction. They are not retained for longer than the transaction reconciliation period requires.

Transaction records are encrypted at rest. All historical transaction records — deposit amounts, withdrawal requests, timestamps — are stored in encrypted databases. Access to these records is restricted to a small number of authorised operational staff on a need-to-know basis.

All payment flows use HTTPS. Every page on the sport bet platform that involves payment information — deposit screens, withdrawal forms, transaction history — uses HTTPS with current TLS standards. There is no unencrypted data transmission anywhere in the payment flow.

Sport bet does not sell or rent personal data. The circumstances in which your data may be shared with third parties are limited and specific:

• Payment processors: To process PKR deposits and withdrawals, sport bet shares necessary transaction data with the relevant payment network (JazzCash, Easypaisa, NayaPay, SadaPay, card networks, or banking partners). These processors receive only what is required to execute the specific transaction and are contractually bound to handle data securely.
• Game providers: Licensed game providers (Evolution, Pragmatic Play, JILI, and others) may receive a player session identifier and bet amount to facilitate gameplay. They do not receive your full personal details, CNIC, or payment information.
• Identity verification partners: During KYC verification, CNIC or passport data may be shared with a third-party identity verification service. These services operate under strict data processing agreements and are not permitted to retain or use your documents beyond the verification purpose.
• Legal and regulatory authorities: In compliance with AML obligations or in response to a lawful order from a competent authority, sport bet may be required to disclose player data. Sport bet will not disclose more than legally required and will, where legally permitted, notify affected players.
• Professional advisers: Legal counsel, auditors, and accountants may access personal data in the context of providing professional services to sport bet, subject to strict confidentiality obligations.

All third parties who receive personal data from sport bet are contractually required to process that data only for the specified purpose, apply appropriate security measures, and not share it further without sport bet's written authorisation.

Sport bet uses cookies and similar technologies on the platform. A cookie is a small text file stored by your browser that helps the platform function correctly and improve your experience. Here is what sport bet uses and why:

Sport bet does not use advertising cookies, tracking pixels, or any third-party tracking technology that profiles players for external advertising purposes. The analytics data we collect is anonymised and used only to improve the sport bet platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use sport bet, though some preference-based features may not persist between sessions.

Sport bet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The specific retention periods are:

• Active account data: Retained for the lifetime of your sport bet account and for 7 years following account closure. This retention period is required to meet AML and financial record-keeping obligations under applicable regulations.
• Transaction records: PKR deposit and withdrawal records are retained for 7 years from the date of each transaction, consistent with financial record-keeping requirements.
• KYC and identity documents: CNIC or passport copies submitted for verification are retained for 5 years from the date of verification or account closure, whichever is later.
• Customer support records: Chat logs, emails, and support tickets are retained for 3 years from the date of the last interaction to enable complaint resolution and dispute history.
• Marketing consent records: Records of when and how you gave or withdrew marketing consent are retained for 3 years, even if the consent itself has been withdrawn, to provide evidence of compliance.

Once the applicable retention period expires, sport bet permanently and securely deletes the relevant data. Deletion is irreversible — data deleted under retention schedules cannot be recovered upon request after the fact.

You have the following rights in relation to the personal data sport bet holds about you. These rights can be exercised at any time by contacting our support team — no justification is required for most requests:

Sport bet is strictly an adult platform. We do not knowingly collect or process personal data from individuals under the age of 18. Age verification at registration is a mandatory step, and sport bet conducts additional KYC checks that include date-of-birth confirmation.

If sport bet discovers that personal data has been collected from a minor — whether through a false date of birth at registration or any other means — the account will be immediately closed, all deposits will be refunded to the source payment method, and all personal data associated with the minor will be permanently deleted without further retention.

Parents or guardians who believe a minor has registered with sport bet are asked to contact our support team immediately so that the account can be identified and closed as quickly as possible.

Sport bet sends promotional communications — bonus offers, PSL betting promotions, new game announcements, and platform updates — only to players who have explicitly opted in to receiving them. Marketing consent is captured separately from account registration and is not a condition of using the sport bet platform.

You can opt in or out of marketing communications at any time through your account preferences page or by replying to any marketing message with "STOP". Opting out of marketing will not affect your access to the platform, your account functionality, or your eligibility for standard platform bonuses that are available to all players.

Sport bet does not purchase or use third-party marketing lists. We only send communications to players who have given us direct, specific consent, using the contact details they provided at registration. We do not use automated profiling to personalise marketing messages in a way that makes material decisions about you.

Sport bet reviews and updates this Privacy Policy periodically to reflect changes in how we operate, applicable regulations, or our data handling practices. When material changes are made, we will notify registered players via the email address associated with their account at least 7 days before the changes take effect.

For non-material clarifications and corrections, we will update the policy and revise the "Last Updated" date at the top of this page without separate notification. Checking this page periodically for the most current version is a good habit, particularly for active players.

Continued use of the sport bet platform after the effective date of any privacy policy amendment constitutes acceptance of the revised terms. If you do not accept a material change, you may request account closure and full withdrawal of your available balance before the amendment takes effect.

If you have any questions about this Privacy Policy, want to exercise a data right, have a concern about how your personal data is being handled, or need to report a privacy-related incident, please contact sport bet through any of the following channels:

• Live Chat: Available on every page of the sport bet platform when logged in. First response within 3 minutes on average.
• Email: support@sportbet-khelo.com — suitable for data access requests, erasure requests, and formal privacy complaints. We acknowledge within 48 hours.
• WhatsApp: Contact details available in your account settings. Suitable for quick queries and non-sensitive privacy questions.

Privacy-related requests that involve access to or deletion of personal data require identity verification before sport bet can fulfil them — this is to protect you against someone else making a request using your name. We will explain the verification steps clearly when you contact us.